Refund policy

Jranda Return and Exchange Policy

At Jranda, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer hassle-free returns and exchanges within 14 days of purchase.

Return and Exchange Guidelines:

  1. Timeline:

    • Returns and exchanges must be initiated within 14 days from the date of purchase.

  2. Condition of Items:

    • Items must be unused, unworn, and in their original condition with all tags attached.
    • Please ensure that items are returned in their original packaging to prevent damage during transit.

  3. Proof of Purchase:

    • A proof of purchase, such as the original receipt or order confirmation email, is required for all returns and exchanges.

  4. Eligible Items:

    • We accept returns and exchanges on all eligible merchandise, excluding final sale items and items marked as non-returnable.

  5. Return and Exchange Process:

    • To initiate a return or exchange, please contact our customer service team at [contact email/phone number] to obtain a Return Authorization (RA) number.
    • Pack the items securely along with the RA number and proof of purchase.
    • Ship the package back to us using a trackable shipping method. Customers are responsible for return shipping costs.
    • Once we receive the returned items and verify their condition, we will process your refund or exchange within [X] business days.

  6. Refunds:

    • Refunds will be issued to the original form of payment used for the purchase.
    • Please note that shipping charges are non-refundable.

  7. Exchanges:

    • Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

  8. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.

  9. Gift Returns:

    • If you received an item as a gift and would like to return or exchange it, please contact our customer service team for further instructions.

  10. Final Sale Items:

    • Items marked as final sale are not eligible for returns or exchanges, unless they are damaged or defective upon receipt.

Contact Us: For any further questions or assistance regarding returns and exchanges, please reach out to our customer service team at 03316866556.

Thank you for shopping with Jranda. We appreciate your support and hope to exceed your expectations with every purchase.